Kyngs Privacy Policy

At Kyngs, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our platform at https://kyngs.com/. We encourage you to read this document carefully before using our services. By creating an account or completing the Kyngs login process, you acknowledge that you have read and understood this policy. Our platform is operated by 130 Group N.V., licensed under the Curaçao Gaming Control Board (GCB), certificate OGL/2024/129/0131.

1. Who We Are

We are 130 Group N.V., the operator behind Kyngs Casino. Our registered address and full corporate details are available upon request by contacting us at support@kyngs.com. As the data controller, we are responsible for the personal information we process in connection with your use of our casino platform. We operate across multiple markets and serve players in the EU/EEA, Canada, Australia, New Zealand, Brazil, Mexico, India, South Africa, Chile, and the Nordics, among other regions.

2. Information We Collect

We collect various types of personal data in order to provide our services, comply with legal obligations, and improve your overall experience at Kyngs Casino. The information we gather may include:

• Identity data: Full name, date of birth, username, and government-issued identification documents.
• Contact data: Email address, phone number, and country of residence.
• Financial data: Payment method details, transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, device identifiers, time zone, and operating system.
• Usage data: Information about how you navigate and interact with our platform, including game history and session data.
• Communications data: Records of messages you send to our support team via live chat or email.
• KYC/Verification data: Identity verification documents submitted in accordance with our regulatory obligations.

3. How We Use Your Information

Here at Kyngs Casino, we use the personal data we collect for specific, legitimate purposes. We will never use your information in ways that are incompatible with those purposes. Specifically, we process your data to:

• Create and manage your account, including facilitating the Kyngs login process securely.
• Process deposits, withdrawals, and transactions across all supported payment methods.
• Verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Deliver and personalise our services, including the Kyngs bonus offers and promotional communications you have opted into.
• Monitor activity to detect and prevent fraud, collusion, or other prohibited behaviour.
• Provide customer support via live chat and email at support@kyngs.com.
• Comply with applicable laws, regulations, and our Curaçao Gaming Control Board obligations.
• Improve our platform based on aggregated analytics and user behaviour patterns.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accept when registering.
• Legal obligation: Processing necessary to comply with applicable laws, including AML regulations and gaming licensing requirements.
• Legitimate interests: Processing carried out in our legitimate business interests, such as fraud prevention and platform security.
• Consent: Where you have provided explicit consent, for example, to receive marketing communications about the Kyngs casino bonus offers and promotions.

5. Cookies and Tracking Technologies

Our Kyngs platform uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant content. Cookies are small text files placed on your device when you visit our site. We use:

• Essential cookies: Necessary for the platform to function correctly, including maintaining your session during the casino Kyngs login process.
• Analytics cookies: Help us understand how users interact with our platform so we can improve performance.
• Marketing cookies: Used to deliver personalised offers related to the Kyngs bonus system and promotional campaigns.
• Preference cookies: Remember your language, currency, and other settings across sessions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to operate our platform effectively. These may include:

• Payment processors and financial institutions handling your transactions.
• Identity verification and KYC service providers.
• Game providers and software suppliers powering our ~13,238-game library.
• Fraud detection and security service providers.
• Regulatory and law enforcement authorities where required by applicable law.
• Our VIP programme management partners supporting personalised services at Duke and High King tiers.

All third parties we engage are contractually required to handle your data securely and in compliance with applicable privacy regulations.

7. International Data Transfers

As we operate across multiple jurisdictions, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements. Typically, account-related information is retained for a minimum of five (5) years following account closure, in line with our obligations under anti-money laundering legislation. After this period, we securely delete or anonymise your data.

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us at Kyngs Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request a transfer of your data to another controller in a structured, machine-readable format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@kyngs.com. We will respond to your request within the timeframe required by applicable law.

10. Security of Your Data

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no online transmission is entirely without risk, and we encourage you to use strong, unique 0x2+0B}@9fd]bHB}s for your Kyngs Casino account.

11. Responsible Gambling and Data

We may use data about your gaming behaviour to fulfil our responsible gambling obligations. This includes monitoring activity for signs of problem gambling and applying self-exclusion, deposit limits, or other protective tools as appropriate. We process this data to protect our players and comply with our licensing requirements under the Curaçao GCB.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies before submitting any personal data.

13. Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of Kyngs Casino following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. We provide 24/7 support through live chat on our website, and you can also contact us at support@kyngs.com. We are committed to addressing your privacy concerns promptly and transparently.